Impact

Zoom on cloud and Microsoft Dataverse

Published on 14 March 2025

Let's explore a cloud-based initiative with an interview featuring Albert Vullers, Manager Sales & Business Development at SPIE Nederland, concerning Microsoft Dataverse.

By deploying Microsoft Dataverse, SPIE Nederland has gained a platform enabling dynamic data storage in a scalable environment – and the tools to set up its own data warehouse. Today, Dataverse provides the backbone to manage assets, incidents, documents, change, and claims across the affiliate. 

Its features include the Customer Service module, complete with ticket management to streamline the coordination of incidents, and the Field Service module, enabling asset registration for smart maintenance. Filtering and combining data – for instance, correlating ticket and asset data to improve preventive and predictive maintenance – continuously yields new insights to improve services to customers.

Dataverse is not limited to a specific department or use case and can be deployed wherever SPIE needs to manage and leverage data: asset management, incident resolution, document handling, change management, or claim management.

How would you describe the value Dataverse brings to your work?

We’ve centralized all our asset data in a single system, which enhances the quality and speed of our corrective and preventive maintenance. It also makes us future-proof and gives us an advantage over the competition with our customers.

In what specific ways has this solution changed your daily routine or workflow?

We configured the application to align with our work processes and provide further support to our customers. Dataverse offers many more possibilities compared to our previous tool (SharePoint). For example, when linking a new ticket to an asset, we can immediately see all previous issues and solutions associated with it.

Have you noticed any improvements in terms of productivity or time management since incorporating Dataverse into your routine?

Firstly, reaching the right person with the right information in the right place has become must faster. We’ve also noticed that maintenance tasks can be started earlier; the technician receives all the relevant information needed, which reduces time to function restoration. We also developed an app using Microsoft’s low-code tool, PowerApp, to make it easier for technicians to upload photos to the platform.

Overall, do you feel this solution has positively impacted your ability to collaborate or communicate internally?

I certainly do! Having a single source of truth in place ensures everyone is talking about the same thing. People are gradually getting accustomed to Dataverse and we’re coming up with optimisations and new ideas together.

Explore some SPIE projects using Cloud

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